How do I resolve disputed punch times and missing meal breaks?
Handle discrepancies between clinician-reported hours, facility punch logs, and missing supervisor signatures with complete audit logging.
To resolve a timesheet dispute in YourMedSoft, open the disputed timesheet, click Dispute / Adjust Hours, enter the verified start and end times agreed upon with the facility charge nurse, select a Dispute Reason Code, and submit the adjustment for dual-party re-approval.
What You Need Before Starting
- Timesheet must be in Pending Review or Disputed status.
- Coordinator must have communication notes from the facility charge nurse.
Clinical & Regulatory Compliance Standards
- Maintains FLSA recordkeeping requirements (29 CFR § 516) for wage adjustments and hours worked.
Step-by-Step Instructions
Open the Disputed Timesheet
From Time Tracking, filter by "Disputed" status and click the timesheet record.
Click Adjust Timesheet Hours
Click the "Adjust Hours" button in the upper right header to unlock the punch editor.
100% Cures Act EVV & GPS Mobile Punches
Eliminate paper timesheets and supervisor disputes. YourMedSoft captures GPS-verified mobile punches and digital signatures at bedside.
Input Verified Hours & Meal Deductions
Update the clock-in, clock-out, or break duration to reflect the facility-verified hours.
Select Dispute Reason Code & Enter Notes
Select a reason (e.g., "Supervisor Punch Error", "Unplanned Overtime Emergency", "Late Clock-In Correction") and input explanatory notes.
Save Adjustment & Request Sign-Off
Click "Save & Re-Approve". An updated record is generated, logging the admin user ID and timestamp in the audit trail.
Pro-Tips & Best Practices
- Original punch data is never deleted—it remains preserved in the audit log for legal and compliance review.
Troubleshooting & Operational Edge Cases
Issue: Facility supervisor refuses to sign electronic correction
Operational Resolution: Upload a written supervisor email approval directly into the timesheet attachments tab as supporting documentation.
Frequently Asked Questions & Troubleshooting
Does the clinician get notified when their timesheet hours are adjusted?
Yes. An automated notification is sent to the clinician detailing the adjustment, reason code, and coordinator notes.
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