Healthcare Staffing Master Services Agreement (MSA) Template
Protect your healthcare staffing agency cash flow and placements. Includes enforceable Net-30 terms, 2-hour shift cancellation windows, non-solicitation anti-poaching protections, and Joint Commission credential warranties.
THIS MASTER SERVICES AGREEMENT (“Agreement”) is made and entered into as of [EFFECTIVE DATE], by and between [STAFFING AGENCY NAME], LLC (“Agency”), and [HEALTHCARE FACILITY / HOSPITAL NAME] (“Facility”).
1. Credentialing Warranty & Joint Commission Compliance
Agency represents that all Personnel provided to Facility shall possess active, unencumbered state licenses or compact privileges, current AHA certifications, negative 10-panel drug screens, annual TB clearances, and clean OIG/SAM federal exclusion reports prior to shift placement.
2. Invoicing, Rates & Net-30 Payment Terms
Invoices are billed weekly accompanied by verified supervisor timesheet approvals. Payment is strictly Net 30 days. Balances outstanding past forty-five (45) days accrue interest at 1.5% per month.
3. Shift Cancellation & Reporting Fees
Facility may cancel per diem shifts with at least two (2) hours notice prior to scheduled start. Cancellations received under 2 hours shall incur a mandatory 4-hour minimum reporting fee.
4. Non-Solicitation & Anti-Poaching Damages
Facility agrees not to directly employ assigned Personnel for twelve (12) months following their last worked shift. Direct hires without Agency consent incur liquidated damages of twenty-five percent (25%) of annual compensation or $25,000.00.
5. Execution & Authorized Signatures
How to Implement & Enforce This Template
1. Attach a Dynamic Rate Sheet (Exhibit A)
Keep base rates, overtime multipliers, night/weekend shift differentials, and holiday rates in an Exhibit A addendum so rates can be renegotiated annually without redrafting the entire master agreement.
2. Clearly Define 2-Hour Cancellation Notice
Ensure your coordinators timestamp every cancellation call or email to enforce reporting fees when hospitals cancel nurses at the last minute.
3. Audit Client Insurance Certificates
Request a Certificate of Insurance (COI) from the hospital naming your agency as an additional insured on premises liability.
4. Automate Invoice Reminders at Day 25
Set an automated email notification 5 days before the Net-30 deadline to ensure facility accounts payable has approved the weekly timesheet batch.
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